Shipping policy

We use third-party carriers to ship your food packages and provide you with tracking information for every package. It is very important that you provide us with the proper shipping information and any special instructions that the delivery driver may need.

Any delivery dates that we provide for shipped products are estimates only. Actual delivery dates of shipped products may vary and are beyond the control of Chilled.

The risk of loss and/or damage passes to you at the time of delivery. All items are solely at your risk from the time of shipment. As such, you are solely responsible for the storage, handling, and heating of the Chilled food items you receive. 

We make reasonable efforts to pack your items so that they will maintain a safe temperature while in transit. We do not guarantee that frozen or perishable items will remain at a safe temperature if you do not promptly unpack them and move them to the freezer or refrigerator.

Shipped items are packed with dry ice, which may evaporate before your order arrives. Do not touch dry ice with bare hands.

Shipping insurance via a third party is available to protect your order. You may select this option at checkout.